Secure Shopping
What we do to make your BBM shopping experience safe
• Our commitment to you
• Our safety measures
Our Commitment to You
We value your customer and aim to build a relationship with everyone who buys from us. Our website has been designed from a users perspective, and as such we take our security very seriously. We understand that you place trust in us by giving us your card details when you place a purchase, and in return we constantly take advice of IT industry experts to ensure your BBM experience is secure.
Our Safety Measures
We do not save any card details on our site, at present we do not feel that this method would give our customers the security they deserve. In turn this means you may have to add you card details on each purchase, but this is a small price to pay for peace of mind. Measures that we take We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods - usually referred to as SSL (128 bit encryption). Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall.
Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information. What else can I do The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below: It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.
BBM Bikes will never e-mail or call you to ask you to disclose or verify your BBM Bikes password, credit card or bank account number. You should only give out this information directly on the BBM Bikes website or when you contact wiggle directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your BBM Bikes password or personal or banking information, disregard the request and report the incident to us for investigation.
If you receive a suspected fake BBM Bikes e-mail, discover a spoof BBM Bikes website, or if anything raises your suspicions, please report it to us at info@bbmbikes.com forwarding any suspicious e-mail including the full headers directly. If using a public computer, such as in a library or Internet cafe, always log out when you've finished using BBM Bikes. Take care of your identity and privacy Avoid identity theft by using an up to date web browser and blocking bogus emails with a spam filter Always use strong passwords. Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.
For more information about what you can do visit http://www.getsafeonline.org Secure Web Pages Make sure whenever you are entering any personal details you are using the secure BBM Bikes website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock. The following images show the main points to look out when you are entering details online.
We have implemented a number of measures to ensure our site and your details are as secure as possible.